1. Introduction

These Terms & Conditions govern access to the Le Chocolat website and the purchase of products offered by Le Chocolat (Pty) Ltd.

By accessing this website, browsing its content or placing an order, customers acknowledge that these Terms & Conditions have been read, understood and accepted.

These Terms & Conditions apply to all visitors, customers and users of the Le Chocolat website.

These Terms & Conditions should be read together with the Privacy Policy, Collection Policy, Perishable Goods Policy, Product Care Guide, Allergen Information, Cookie Policy, Website Disclaimer and all other policies published within the Le Chocolat Legal Centre.

2. Company Information

Registered Business Name
Le Chocolat (Pty) Ltd

Trading Name
Le Chocolat

Trading Address

Shop G09
Makers Landing
V&A Waterfront
Cape Town 8001
South Africa

3. Acceptance of these Terms

Access to this website and the placement of any order constitute acceptance of these Terms & Conditions.

Customers who do not accept these Terms & Conditions should discontinue use of the website and refrain from placing orders.

Le Chocolat may amend these Terms & Conditions from time to time. The latest published version shall apply to all future use of the website and future purchases unless otherwise required by applicable law.

4. Eligibility

Orders may only be placed by persons legally capable of entering into binding agreements under the laws of the Republic of South Africa.

Where an order is placed by a person under eighteen (18) years of age, the consent of a parent or legal guardian is required.

Customers are responsible for ensuring that all information provided during checkout is accurate, complete and up to date.

5. Website Use

The Le Chocolat website is intended solely for lawful use relating to the purchase of Le Chocolat products and the viewing of information published by Le Chocolat.

The following activities are prohibited:

• Attempting to gain unauthorised access to the website or its supporting systems.
• Introducing malicious software, viruses or harmful code.
• Interfering with the security, functionality or availability of the website.
• Copying, reproducing, scraping or distributing website content without prior written permission.
• Using the website for unlawful, fraudulent or malicious purposes.

Where reasonably necessary, Le Chocolat may suspend or restrict access to the website to protect its systems, customers or intellectual property.

6. Products

Every Le Chocolat creation is handcrafted in small batches.

Minor variations in appearance, colour, decoration, finish, weight and texture are inherent characteristics of artisan manufacture and should not be regarded as defects.

Product photographs and descriptions are intended to represent products as accurately as possible. Variations may occur due to handcrafted production, seasonal ingredients, packaging updates and differences between digital displays.

Where reasonably necessary, Le Chocolat may make minor changes to ingredients, decoration or presentation without affecting the overall quality or character of the product.

7. Product Availability

Products are produced in limited quantities and remain subject to availability.

Le Chocolat may discontinue, replace or modify products, collections or packaging where reasonably necessary.

Where a product becomes unavailable after an order has been placed but before collection, Le Chocolat may offer a suitable alternative or issue a full refund.

8. Pricing

All prices displayed on the website are in South African Rand (ZAR).

Prices include Value Added Tax (VAT) where applicable unless otherwise stated.

Although every reasonable effort is made to ensure pricing accuracy, genuine pricing errors may occasionally occur.

Where an obvious pricing error has occurred, Le Chocolat may cancel the affected order and refund any amount already paid.

9. Orders

Submission of an order constitutes an offer to purchase.

Orders become binding only after payment has been successfully authorised and accepted.

Receipt of an automated order confirmation acknowledges receipt of an order but does not constitute unconditional acceptance.

Le Chocolat may decline or cancel an order where reasonably necessary, including where:

• Payment authorisation cannot be obtained.
• Products are unavailable.
• Fraudulent or suspicious activity is reasonably suspected.
• Incorrect pricing has occurred.
• Inaccurate customer information has been supplied.
• The order cannot reasonably be fulfilled.

Where an order is cancelled after payment has been received, Le Chocolat shall refund the amount paid using the original payment method where reasonably practicable.

10. Payment

Payments are processed securely through Shopify using approved third-party payment providers.

Accepted payment methods may include:

• PayFast
• Credit Cards
• Debit Cards
• Apple Pay (where available)
• Google Pay (where available)

Le Chocolat does not retain complete payment card information.

Payment information is processed directly by authorised payment providers in accordance with applicable payment security standards.

11. Fraud Prevention

To protect customers and maintain the integrity of every transaction, Le Chocolat may perform reasonable verification procedures before accepting an order.

Where reasonably necessary, Le Chocolat may request additional information, verify customer identity or decline transactions where fraudulent or suspicious activity is reasonably suspected.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Le Chocolat shall not be liable for indirect, incidental, consequential or economic loss arising from the use of this website.

Nothing contained within these Terms & Conditions excludes or limits any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or any other applicable legislation.

13. Force Majeure

Le Chocolat shall not be responsible for delays or failure to perform obligations where performance is prevented or delayed by circumstances beyond the reasonable control of Le Chocolat.

Such circumstances include, without limitation:

• Natural disasters
• Severe weather
• Fire
• Flooding
• Power interruptions or load shedding
• Labour disputes
• Transport disruptions
• Supplier shortages
• Government restrictions
• Public emergencies
• Any other event beyond the reasonable control of Le Chocolat

14. Intellectual Property

All content published on the Le Chocolat website remains the property of Le Chocolat (Pty) Ltd or its licensors unless otherwise stated.

This includes, without limitation:

• The Le Chocolat name
• Logos and trademarks
• Product names
• Collection names
• Packaging design
• Photography
• Illustrations
• Website design
• Source code
• Animations
• Graphic elements
• Typography
• Written content
• Marketing material

No material may be copied, reproduced, published, distributed, modified or used for commercial purposes without the prior written consent of Le Chocolat.

15. Electronic Communications

By placing an order or communicating through the Le Chocolat website, customers consent to receiving communications electronically where permitted by law.

Order confirmations, invoices, collection notifications and other communications issued electronically shall be considered valid communications for the purposes of conducting business with Le Chocolat.

16. Amendments

Le Chocolat may amend these Terms & Conditions where reasonably necessary to reflect changes in legislation, business operations or website functionality.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from the use of the Le Chocolat website or the purchase of products shall be subject to the jurisdiction of the South African courts.

18. Contact

Questions relating to these Terms & Conditions may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

Le Chocolat (Pty) Ltd (“Le Chocolat”) is committed to protecting the privacy and personal information of every customer.

This Privacy Policy explains how Le Chocolat collects, uses, stores and protects personal information obtained through the Le Chocolat website, online store and related services.

By accessing the Le Chocolat website or providing personal information, customers acknowledge this Privacy Policy and consent to the collection and processing of personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

2. Information Collected

Le Chocolat may collect personal information necessary to provide products and services, including:

• Full name
• Email address
• Telephone number
• Billing address
• Collection details
• Order history
• Payment confirmation information
• Customer correspondence
• IP address
• Browser type
• Device information
• Website usage information

Le Chocolat collects only information that is reasonably necessary for legitimate business purposes.

3. Purpose of Collecting Personal Information

Personal information may be collected and processed for purposes including:

• Processing and managing orders.
• Confirming payments.
• Preparing products for collection.
• Communicating order updates.
• Responding to customer enquiries.
• Providing customer support.
• Improving the Le Chocolat website and customer experience.
• Detecting fraudulent or unlawful activity.
• Complying with legal and regulatory obligations.

Personal information shall not be used for purposes unrelated to the original reason for collection unless required or permitted by law.

4. Payment Information

Payments made through the Le Chocolat website are processed by approved third-party payment providers.

Le Chocolat does not collect, retain or store complete payment card details.

Payment providers process payment information in accordance with their own security standards and privacy policies.

5. Cookies and Website Analytics

The Le Chocolat website uses cookies and similar technologies to improve functionality and understand how visitors interact with the website.

Cookies may be used to:

• Maintain website functionality.
• Remember customer preferences.
• Improve website performance.
• Analyse website traffic.
• Enhance the overall browsing experience.

Further information is available within the Cookie Policy.

6. Disclosure of Personal Information

Le Chocolat does not sell, rent or trade personal information.

Personal information may be shared only where reasonably necessary with trusted service providers assisting Le Chocolat in operating its business.

These service providers may include:

• Shopify
• PayFast
• Website hosting providers
• Information technology service providers
• Professional advisers where legally required

Each service provider is responsible for protecting personal information in accordance with applicable legislation.

7. Data Security

Le Chocolat takes reasonable administrative, technical and organisational measures to safeguard personal information against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• destruction;
• alteration; or
• disclosure.

Although every reasonable effort is made to protect personal information, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• fulfil customer orders;
• comply with legal obligations;
• maintain business records;
• resolve disputes; or
• enforce legal rights.

Where personal information is no longer required, Le Chocolat will take reasonable steps to securely delete or anonymise such information.

9. Customer Rights

Subject to applicable legislation, customers may request:

• Access to personal information held by Le Chocolat.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where legally permissible.
• Withdrawal of consent where consent forms the legal basis for processing.
• Information regarding the manner in which personal information is processed.

Certain requests may be limited where Le Chocolat is legally required to retain information.

10. Third-Party Websites

The Le Chocolat website may contain links to third-party websites.

Le Chocolat is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of any external websites visited.

11. Children’s Privacy

The Le Chocolat website is not intended to knowingly collect personal information from children under the age of eighteen (18) without appropriate parental or legal guardian consent.

Where Le Chocolat becomes aware that personal information has been collected from a child without the required consent, reasonable steps will be taken to remove such information where appropriate.

12. Changes to this Privacy Policy

Le Chocolat may update this Privacy Policy from time to time to reflect changes in legislation, technology or business operations.

The most recent version published within the Le Chocolat Legal Centre shall apply from the date of publication unless otherwise stated.

13. Contact

Questions relating to this Privacy Policy or the processing of personal information may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

Le Chocolat operates exclusively as a collection-only boutique.

Every order is handcrafted in small batches and prepared specifically for collection from the Le Chocolat boutique located at Makers Landing, V&A Waterfront, Cape Town.

Le Chocolat does not offer shipping or courier delivery.

2. Collection Address

Orders are available for collection from:

Le Chocolat (Pty) Ltd
Shop G09
Makers Landing
V&A Waterfront
Cape Town 8001
South Africa

3. Order Preparation

Every Le Chocolat creation is handcrafted in small batches using carefully selected ingredients.

Orders are generally prepared and available for collection on the following business day unless otherwise communicated.

Preparation times may vary during public holidays, seasonal periods or periods of increased demand.

Estimated preparation times are provided as a guide and do not constitute a guarantee.

4. Collection Notification

Customers will receive an email confirming when an order is ready for collection.

Customers should wait for this confirmation before visiting the boutique.

5. Collection

Orders may be collected by the customer or by a nominated representative.

Le Chocolat may request reasonable proof of collection before releasing an order.

Acceptable proof may include:

• Order confirmation email
• Order number
• Identification, where reasonably required

6. Third-Party Collection

Customers may nominate another person to collect an order.

The nominated representative should present the order confirmation and any additional information reasonably requested to verify the collection.

Once an order has been released to the nominated representative, collection shall be deemed complete.

7. Collection Timeframe

Each Le Chocolat creation is prepared with freshness in mind.

Customers are encouraged to collect orders as soon as reasonably possible after receiving the collection confirmation.

Orders that remain uncollected for an extended period may no longer meet the quality standards maintained by Le Chocolat.

Where an order remains uncollected beyond a reasonable period, Le Chocolat may contact the customer to arrange collection or determine an appropriate resolution, taking into account the perishable nature of the products and applicable South African consumer legislation.

8. Transfer of Responsibility

Responsibility for an order transfers to the customer immediately upon collection.

Where collection is completed by a nominated representative, responsibility transfers at the time the order is released.

Le Chocolat cannot accept responsibility for deterioration resulting from transportation, storage or handling after collection.

Information regarding storage and shelf life is available in the Product Care section of the Legal Centre.

9. Inspection Upon Collection

Customers are encouraged to inspect their order at the time of collection.

Any concerns regarding the condition, quality or completeness of an order should be brought to the attention of Le Chocolat as soon as reasonably possible.

Prompt notification allows Le Chocolat to investigate and, where appropriate, resolve any issue efficiently.

10. Changes to this Policy

Le Chocolat may amend this Collection Policy from time to time to reflect changes in business operations, legislation or customer service practices.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

11. Contact

Questions relating to this Collection Policy may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

Le Chocolat specialises in handcrafted artisan chocolates prepared in small batches using carefully selected ingredients.

Due to the perishable nature of chocolate, every product requires appropriate handling, transportation and storage to preserve quality and freshness.

This Policy explains the conditions relating to returns, exchanges and customer rights for perishable products purchased from Le Chocolat.

2. Nature of Perishable Products

Chocolate is a temperature-sensitive food product.

Every Le Chocolat creation is prepared by hand and intended to be enjoyed at its optimum freshness.

Once a product has been collected, Le Chocolat cannot control the manner in which it is transported, stored or handled.

3. Change of Mind

In accordance with the Consumer Protection Act and the nature of perishable food products, Le Chocolat does not accept returns or exchanges for products purchased where the request is based on:

• Change of mind
• Personal preference
• Incorrect flavour selection
• Unwanted gifts
• Failure to collect an order within a reasonable period
• Improper storage or handling after collection

4. Defective or Incorrect Products

Nothing contained within this Policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

Where a product is supplied incorrectly, is materially different from the order placed, or is defective at the time of collection, Le Chocolat will investigate the matter and, where appropriate, provide a suitable remedy in accordance with applicable South African legislation.

Depending on the circumstances, this may include:

• Replacement of the affected product;
• Repair where appropriate;
• Refund of the purchase price; or
• Another reasonable resolution agreed between Le Chocolat and the customer.

5. Reporting a Concern

Customers should notify Le Chocolat as soon as reasonably possible after discovering any concern relating to an order.

To assist with the assessment of a claim, Le Chocolat may request:

• The order number;
• Photographs of the product;
• A description of the concern; and
• Any additional information reasonably required to investigate the matter.

Prompt notification assists Le Chocolat in resolving concerns efficiently.

6. Product Quality After Collection

Responsibility for maintaining product quality transfers to the customer immediately upon collection.

Le Chocolat cannot accept responsibility for deterioration resulting from:

• Exposure to excessive heat;
• Improper storage;
• Physical damage during transport;
• Extended storage beyond the recommended consumption period; or
• Handling contrary to the recommendations contained within the Product Care section of the Legal Centre.

7. Product Availability for Assessment

Where reasonably necessary, Le Chocolat may request that the affected product or any remaining portion be made available for inspection before determining an appropriate resolution.

8. Commercial Resale

Products purchased from Le Chocolat are intended for personal consumption unless otherwise agreed in writing.

Le Chocolat accepts no responsibility for the quality or condition of products that are resold, redistributed or supplied by third parties after collection.

9. Limitation of this Policy

This Policy applies only to products purchased directly from Le Chocolat.

Nothing contained within this Policy excludes or limits any rights that cannot lawfully be excluded under the Consumer Protection Act or any other applicable South African legislation.

10. Changes to this Policy

Le Chocolat may amend this Perishable Goods Policy from time to time to reflect changes in legislation, business operations or product standards.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

11. Contact

Questions relating to this Perishable Goods Policy may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

Every Le Chocolat creation is handcrafted in small batches using carefully selected ingredients.

Chocolate is a delicate product whose flavour, texture and appearance are influenced by temperature, humidity and storage conditions.

Following these recommendations will help preserve the quality of every Le Chocolat creation until it is enjoyed.

2. Recommended Storage

Le Chocolat recommends storing chocolate in a cool, dry environment between 16°C and 20°C.

Products should be protected from direct sunlight, excessive heat, strong odours and humidity.

Chocolate should remain in its original packaging until ready to be enjoyed.

3. Refrigeration

Refrigeration is not recommended unless absolutely necessary.

Where refrigeration cannot be avoided, products should remain sealed in their original packaging to minimise exposure to moisture and odours.

Before opening, refrigerated products should be allowed to return gradually to room temperature while remaining sealed. This helps reduce condensation and preserves the appearance and texture of the chocolate.

4. Transportation

Following collection, products should be transported carefully and protected from excessive heat.

Chocolate should not be left in parked vehicles, exposed to direct sunlight or placed near heat sources for extended periods.

During periods of warm weather, prompt transportation to an appropriate storage environment is recommended.

5. Best Before

Every Le Chocolat product is prepared to be enjoyed at its optimum freshness.

Customers are encouraged to consume products before the recommended Best Before date displayed on the packaging.

While many products remain safe beyond this date when stored correctly, flavour, texture and appearance may gradually decline.

6. Chocolate Bloom

Chocolate may naturally develop a white or grey surface coating if exposed to unsuitable storage conditions or temperature fluctuations.

This phenomenon, commonly known as chocolate bloom, is a natural change affecting appearance only and does not necessarily indicate that the product is unsafe to consume.

Proper storage significantly reduces the likelihood of bloom.

7. Product Appearance

Every Le Chocolat creation is handcrafted individually.

Minor variations in colour, decoration, finish and appearance are an inherent characteristic of artisan manufacture and should be regarded as part of the individuality of each piece rather than as imperfections.

8. Shelf Life

Shelf life varies depending on the ingredients used in each collection.

Products containing fresh dairy, fruit purées or other fresh ingredients generally have a shorter shelf life than products containing pralines, giandujas or caramel.

Customers should always refer to the Best Before date provided on the product packaging.

9. Product Quality

Le Chocolat cannot guarantee product quality where products have been:

• Stored outside the recommended temperature range.
• Exposed to excessive heat or humidity.
• Left in direct sunlight.
• Refrigerated or frozen incorrectly.
• Damaged during transportation after collection.
• Consumed beyond the recommended Best Before date.

10. Questions

Questions relating to Product Care may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

Le Chocolat is committed to providing clear and accurate information regarding the ingredients used in every collection.

Every Le Chocolat creation is handcrafted in small batches using carefully selected ingredients. While every reasonable effort is made to identify allergens accurately, products are prepared in a working environment where multiple allergenic ingredients are handled.

Customers with food allergies or dietary concerns are encouraged to review product information carefully before placing an order.

2. Allergens

Le Chocolat products may contain one or more of the following allergens:

• Milk
• Tree Nuts
• Peanuts
• Soy
• Gluten
• Sesame
• Eggs (where applicable)

Individual product descriptions identify the principal allergens contained within each product wherever reasonably possible.

3. Cross-Contact

Although reasonable care is taken during production, Le Chocolat cannot guarantee that any product is completely free from traces of allergens.

Products are prepared using shared equipment and within the same production environment where allergenic ingredients are handled.

As a result, cross-contact may occur despite careful manufacturing practices.

4. Ingredient Information

Ingredient information is provided in good faith based on information supplied by ingredient manufacturers and production records available to Le Chocolat.

From time to time, ingredients may change due to seasonal availability, supplier changes or product development.

Le Chocolat reserves the right to amend recipes where reasonably necessary, provided the quality and character of the product are maintained.

Customers with specific dietary requirements are encouraged to confirm ingredient information before placing an order.

5. Customers with Food Allergies

Customers with severe food allergies, intolerances or medically diagnosed dietary conditions should exercise caution before consuming Le Chocolat products.

Where uncertainty exists regarding the suitability of a product, customers are encouraged to contact Le Chocolat before placing an order.

Le Chocolat cannot recommend products for individuals with specific medical conditions or dietary requirements.

6. Dietary Information

Certain products may be suitable for specific dietary preferences; however, unless expressly stated, no product should be assumed to be:

• Dairy-free
• Nut-free
• Peanut-free
• Gluten-free
• Soy-free
• Sesame-free
• Egg-free
• Vegan
• Vegetarian
• Halal
• Kosher

Customers requiring products that meet particular dietary or religious requirements should contact Le Chocolat before placing an order.

7. Product Labelling

Le Chocolat makes every reasonable effort to ensure that allergen information published on the website and product packaging is accurate at the time of publication.

Customers are encouraged to review product information before consumption, particularly where products have been purchased previously, as recipes and ingredients may occasionally change.

8. Limitation of Liability

Le Chocolat cannot accept responsibility for allergic reactions resulting from ingredients or allergen traces that have been accurately disclosed, or from cross-contact occurring despite reasonable manufacturing precautions.

Nothing contained within this Policy excludes or limits any rights that cannot lawfully be excluded under applicable South African legislation.

9. Changes to this Policy

Le Chocolat may amend this Allergen Information Policy from time to time to reflect changes in ingredients, manufacturing practices or applicable legislation.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

10. Contact

Questions relating to Allergen Information may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

This Cookie Policy explains how Le Chocolat uses cookies and similar technologies when customers visit the Le Chocolat website.

Cookies help improve website functionality, enhance the browsing experience and provide information that assists Le Chocolat in maintaining and improving the website.

By continuing to use the Le Chocolat website, customers acknowledge the use of cookies in accordance with this Policy.

2. What Are Cookies?

Cookies are small text files that are stored on a computer, tablet or mobile device when visiting a website.

Cookies allow a website to recognise a device, remember preferences and improve the overall browsing experience.

Cookies do not normally contain information that directly identifies an individual, although they may be associated with information provided to Le Chocolat through the use of the website.

3. Types of Cookies Used

Essential Cookies

Essential cookies are required for the operation of the website.

These cookies enable core functionality such as:

• Website security
• Shopping cart functionality
• Checkout
• Customer login (where applicable)
• Session management

The website cannot function correctly without these cookies.

Performance Cookies

Performance cookies help Le Chocolat understand how visitors use the website.

Information collected may include:

• Pages visited
• Time spent on pages
• Navigation patterns
• General website performance

This information is collected in an aggregated and anonymous form wherever reasonably possible.

Functional Cookies

Functional cookies remember customer preferences to improve the browsing experience.

These cookies may remember:

• Language preferences
• Device preferences
• Other website settings selected by the customer

Analytics Cookies

Analytics cookies assist Le Chocolat in understanding website traffic and customer interactions.

Information collected helps improve website functionality, content and overall user experience.

Analytics services may be provided by trusted third-party providers.

4. Third-Party Cookies

Certain third-party services integrated into the Le Chocolat website may place cookies on a customer’s device.

These services may include:

• Shopify
• PayFast
• Website analytics providers

The use of cookies by these providers is governed by their own privacy and cookie policies.

Le Chocolat does not control third-party cookies once they have been placed.

5. Managing Cookies

Most internet browsers allow cookies to be managed through browser settings.

Customers may choose to:

• Accept all cookies.
• Decline certain cookies.
• Delete previously stored cookies.
• Receive notifications before cookies are stored.

Disabling certain cookies may affect the functionality and performance of the Le Chocolat website.

6. Changes to this Policy

Le Chocolat may amend this Cookie Policy from time to time to reflect changes in legislation, website functionality or third-party services.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

7. Contact

Questions relating to this Cookie Policy may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

This Website Disclaimer governs the use of the Le Chocolat website and the information published on it.

Every reasonable effort is made to ensure that the information presented on the Le Chocolat website is accurate, complete and current at the time of publication. However, no representation or warranty is made that all information will always be accurate, complete or free from error.

Customers should not rely solely on website content when making decisions relating to allergies, dietary requirements or any other matter requiring professional advice.

2. Website Content

The information published on the Le Chocolat website is provided for general information purposes only.

While every reasonable effort is made to maintain accurate product descriptions, pricing, availability and other content, inadvertent errors or omissions may occasionally occur.

Le Chocolat may correct, update or remove website content at any time without prior notice where reasonably necessary.

3. Product Photography

Product photography is intended to represent Le Chocolat creations as accurately as possible.

Every Le Chocolat creation is handcrafted individually. Minor variations in colour, decoration, finish, size and presentation are a natural characteristic of artisan manufacture and should not be regarded as defects.

Differences in screen settings, display calibration and device technology may also affect the appearance of colours and product images.

4. Product Descriptions

Product descriptions, dimensions, weights and ingredient information are provided in good faith and are believed to be accurate at the time of publication.

Minor variations may occur as part of normal artisan production or where ingredients, packaging or presentation are updated.

Le Chocolat reserves the right to amend product descriptions where reasonably necessary.

5. Website Availability

Le Chocolat endeavours to maintain continuous access to the website.

However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

• Scheduled maintenance
• Software updates
• Internet service interruptions
• Technical faults
• Circumstances beyond the reasonable control of Le Chocolat

Le Chocolat shall not be liable for temporary unavailability of the website.

6. Pricing and Availability

Product pricing and availability displayed on the website are subject to change without prior notice.

Although every reasonable effort is made to maintain accurate pricing, obvious pricing errors may occur.

Where an obvious pricing error is identified, Le Chocolat may cancel the affected order and provide a full refund of any payment received.

7. Third-Party Links

The Le Chocolat website may contain links to third-party websites for the convenience of customers.

Le Chocolat does not control, endorse or accept responsibility for the content, security or privacy practices of third-party websites.

Access to third-party websites is undertaken entirely at the customer’s own discretion.

8. Limitation of Liability

To the fullest extent permitted by applicable South African legislation, Le Chocolat shall not be liable for any direct, indirect, incidental or consequential loss arising from:

• Use of the website;
• Temporary website interruptions;
• Technical errors;
• Reliance on website information;
• Third-party websites; or
• Circumstances beyond the reasonable control of Le Chocolat.

Nothing contained within this Disclaimer excludes or limits any rights that cannot lawfully be excluded under applicable South African legislation.

9. Intellectual Property Notice

All website content, including text, photography, graphics, illustrations, animations, videos, branding and design elements, remains the property of Le Chocolat (Pty) Ltd unless otherwise stated.

Unauthorised reproduction, distribution or commercial use of any website content is prohibited without the prior written consent of Le Chocolat.

10. Changes to this Disclaimer

Le Chocolat may amend this Website Disclaimer from time to time to reflect changes in legislation, website functionality or business operations.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

11. Contact

Questions relating to this Website Disclaimer may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

1. Introduction

The identity of Le Chocolat extends beyond its products. The name, visual language, creative direction and original works published by Le Chocolat represent valuable intellectual property developed through significant creative and commercial investment.

This Intellectual Property Policy explains the ownership and permitted use of content published by Le Chocolat.

2. Ownership

Unless otherwise stated, all intellectual property appearing on the Le Chocolat website, social media platforms, printed material and product packaging is owned by or licensed to Le Chocolat (Pty) Ltd.

All rights not expressly granted are reserved.

3. Protected Material

The intellectual property of Le Chocolat includes, without limitation:

• The Le Chocolat name.
• Logos and trademarks.
• Product names.
• Collection names.
• Product concepts.
• Recipes, where legally protectable.
• Packaging design.
• Box design.
• Product presentation.
• Photography.
• Videos.
• Illustrations.
• Graphic elements.
• Website design.
• User interface design.
• Website layout.
• Animations.
• Interactive elements.
• Source code developed specifically for Le Chocolat.
• Typography.
• Written content.
• Marketing material.
• Promotional campaigns.
• Brand identity.
• Visual assets.
• Original artwork.
• Any other original content created for Le Chocolat.

4. Permitted Use

Customers may access and use the Le Chocolat website for personal, non-commercial purposes only.

No licence, ownership right or intellectual property right is transferred through the use of the website or the purchase of products.

5. Prohibited Use

Without the prior written consent of Le Chocolat, no person may:

• Copy or reproduce website content.
• Download or redistribute photography for commercial purposes.
• Copy packaging or product presentation.
• Reproduce logos or trademarks.
• Copy written descriptions or editorial content.
• Reproduce website layouts or user interface designs.
• Replicate animations or interactive website features.
• Reverse engineer or copy website source code.
• Use Le Chocolat branding in advertising or promotional material.
• Remove copyright notices or ownership information.
• Create derivative works based upon Le Chocolat intellectual property.
• Use Le Chocolat intellectual property in any manner likely to cause confusion regarding the origin of products or services.

6. Third-Party Intellectual Property

Any third-party trademarks, logos, photographs or content appearing on the Le Chocolat website remain the property of their respective owners.

Their inclusion does not imply ownership by Le Chocolat unless expressly stated.

7. Copyright

All original written content, photography, artwork, graphics, design work and creative material published by Le Chocolat are protected by applicable copyright laws.

Unauthorised reproduction, publication, distribution or commercial use may constitute an infringement of copyright and other intellectual property rights.

8. Trade Marks

The Le Chocolat name, associated logos and any registered or unregistered trade marks used by Le Chocolat are protected under applicable intellectual property laws.

Nothing contained within the Le Chocolat website grants permission to use any trade mark without the prior written consent of Le Chocolat.

9. Reporting Intellectual Property Concerns

Le Chocolat respects the intellectual property rights of others and expects the same respect in return.

Any concerns regarding the unauthorised use of Le Chocolat intellectual property, or any claim relating to content published by Le Chocolat, may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.

10. Changes to this Policy

Le Chocolat may amend this Intellectual Property Policy from time to time to reflect changes in legislation, business operations or intellectual property rights.

The version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.

11. Contact

Questions relating to this Intellectual Property Policy may be submitted using the enquiry form published on the Contact page of the Le Chocolat website.