Last updated: October 17, 2026
\nLe Chocolat operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the \"Services\"). Le Chocolat is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
\nPlease read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
\nWhen we use the term \"personal information,\" we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
\nWe may collect personal information from the following sources:
\nDepending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
\nIn certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
\nThe Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
\nThe Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
\nThe Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we \"share\" or \"sell\" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
\nPlease be aware that no security measures are perfect or impenetrable, and we cannot guarantee \"perfect security.\" In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
\nHow long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
\nDepending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
\nYou may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
\nWe will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
\nIf you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
\nPlease note that we may transfer, store and process your personal information outside the country you live in.
\nIf we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
\nWe may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the \"Last updated\" date and provide notice as required by applicable law.
\nFor enquiries relating to this Privacy Policy, the processing of personal information or requests concerning your privacy rights, please contact:
\nLe Chocolat (Pty) Ltd
Trading as Le Chocolat
Address
Shop G09, Makers Landing
V&A Waterfront
Cape Town, 8001
South Africa
Website
https://lechocolat.co.za
Customers may alternatively use the enquiry form available on the Contact page of the Le Chocolat website.
","refundPolicy",{"_15":500,"_42":501,"_496":502},"gid://shopify/ShopPolicy/41222275114","Refund Policy","Le Chocolat specialises in handcrafted artisan chocolates prepared in small batches using carefully selected ingredients.
\nDue to the perishable and temperature-sensitive nature of chocolate, every product requires appropriate handling, transportation and storage to preserve its quality and freshness.
\nThis Policy outlines the conditions relating to returns, exchanges, refunds and customer rights for products purchased directly from Le Chocolat, whether collected or delivered.
\nChocolate is a delicate, temperature-sensitive food product.
\nEvery Le Chocolat creation is prepared by hand and intended to be enjoyed at its optimum freshness.
\nLe Chocolat takes reasonable care to ensure that products are appropriately prepared, packaged and handled prior to collection or delivery.
\nFollowing receipt, customers are responsible for maintaining the recommended storage and handling conditions.
\nDue to the perishable nature of its products, Le Chocolat does not ordinarily accept returns, exchanges or refunds based solely on a change of mind or personal preference, except where required by applicable law.
\nWhere a product is defective, damaged or incorrectly supplied, Le Chocolat will provide an appropriate remedy in accordance with applicable South African consumer legislation.
\nNothing in this Policy limits or excludes any statutory consumer rights.
\nNothing contained within this Policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or other applicable legislation.
\nWhere a product is supplied incorrectly, arrives damaged, is materially different from the order placed, or is defective at the time of collection or delivery, Le Chocolat will investigate the matter and provide an appropriate remedy in accordance with applicable legislation.
\nDepending on the circumstances and the customer's statutory entitlements, this may include:
\nReplacement of the affected product;
\nRefund of the applicable purchase price; or
\nAnother resolution agreed between Le Chocolat and the customer, where permitted by law.
\nWhere applicable legislation gives the customer the right to choose between available remedies, Le Chocolat will respect that choice.
\nCustomers experiencing an issue with an order are encouraged to contact Le Chocolat as soon as reasonably possible after discovering the concern.
\nAll complaints relating to product quality, incorrect orders, damage during delivery or refund requests may be submitted to:
\n\nTo assist with the assessment, Le Chocolat may request:
\nThe order number;
\nPhotographs of the affected product and packaging;
\nA description of the concern; and
\nAny additional information reasonably necessary to investigate the matter.
\nPrompt notification assists Le Chocolat in assessing concerns efficiently, without limiting any applicable statutory rights.
\nOrders may be collected from the designated collection location or delivered through a courier service arranged by Le Chocolat, subject to availability and the delivery options offered at checkout.
\nWhere delivery is selected, the applicable delivery charge will be communicated and included in the total purchase price at checkout.
\nLe Chocolat takes reasonable care in selecting suitable transportation arrangements and packaging products appropriately for delivery.
\nWhere a courier is appointed by Le Chocolat, responsibility for fulfilling the delivery obligation remains with Le Chocolat in accordance with applicable law.
\nShould a product arrive damaged, defective or in an unacceptable condition, customers should notify Le Chocolat using the contact details provided in Section 5.
\nFollowing collection or successful delivery, customers are responsible for maintaining product quality through appropriate storage and handling.
\nLe Chocolat cannot accept responsibility for deterioration resulting solely from:
\nExposure to excessive heat following receipt;
\nImproper storage;
\nPhysical damage caused after receipt;
\nExtended storage beyond the recommended consumption period; or
\nHandling contrary to the recommendations contained within the Product Care section of the Le Chocolat Legal Centre.
\nThis does not exclude or limit any statutory rights relating to products that were defective or otherwise non-compliant when supplied.
\nWhere reasonably necessary, Le Chocolat may request that the affected product, its packaging or any remaining portion be made available for inspection before determining an appropriate resolution.
\nAny assessment process will be conducted reasonably and in accordance with applicable consumer legislation.
\nDue to the perishable nature of its products, Le Chocolat does not ordinarily offer refunds or exchanges for changes of mind, personal preferences or circumstances unrelated to product quality, subject to applicable consumer rights.
\nWhere a product is defective, damaged during delivery, incorrectly supplied or otherwise fails to meet applicable quality standards, Le Chocolat will assess the circumstances and provide the remedy required under South African consumer legislation, including a refund or replacement where the customer is legally entitled to choose.
\nWhere a refund is approved or legally required, Le Chocolat will process the refund through the original payment method where reasonably possible, or through another lawful method agreed with the customer.
\nRefund processing times may vary depending on the payment provider and financial institution.
\nWhere delivery charges form part of a valid refund claim, their treatment will be determined in accordance with applicable consumer legislation and the circumstances of the claim.
\nNothing in this section limits or excludes any statutory consumer rights.
\nProducts purchased from Le Chocolat are intended for personal consumption unless otherwise agreed in writing.
\nLe Chocolat is not responsible for deterioration or damage arising solely from improper storage, handling, resale or redistribution by third parties following lawful receipt of the products.
\nNothing in this section limits any rights or obligations that cannot lawfully be excluded.
\nThis Policy applies to products purchased directly from Le Chocolat.
\nNothing contained within this Policy excludes, restricts or limits any rights afforded to consumers under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable South African legislation.
\nLe Chocolat may amend this Perishable Goods Policy from time to time to reflect changes in legislation, business operations or product standards.
\nThe current version will be published within the Le Chocolat Legal Centre.
\nAny amendments will apply prospectively and will not diminish rights already acquired under an existing purchase or applicable legislation.
\nFor questions, complaints, product concerns or refund enquiries relating to this Policy, customers may contact:
\nLe Chocolat (Pty) Ltd
Shop G09, Makers Landing
V&A Waterfront
Cape Town 8001
South Africa
Email: info@lechocolat.co.za
Website: https://lechocolat.co.za
Customers may alternatively use the enquiry form available on the Contact page of the Le Chocolat website.
\n","shippingPolicy",{"_15":505,"_42":506,"_496":507},"gid://shopify/ShopPolicy/41222340650","Shipping Policy","
Le Chocolat offers collection from its designated premises in Cape Town, as well as local courier delivery to selected areas, subject to availability.
\nEvery order is prepared with care to preserve the quality, freshness and integrity of our chocolates.
\nThis Policy outlines the conditions relating to order preparation, collection, delivery and transportation.
\nLe Chocolat produces its chocolates in small batches, with orders prepared according to product availability and production schedules.
\nOrders may be ready for collection or dispatch on the same day or from the following day, depending on product availability and operational requirements.
\nAny estimated preparation timeframe is indicative unless expressly confirmed otherwise.
\nCustomers will receive an order confirmation following successful checkout and a further notification when their order is ready for collection or has been dispatched for delivery.
\nCustomers selecting collection at checkout may collect their orders from:
\nLe Chocolat
Shop G09, Makers Landing
V&A Waterfront
Cape Town 8001
South Africa
Collection is complimentary.
\nCustomers will receive an email notification once their order is ready for collection.
\nCustomers are requested to wait for this notification before visiting the collection location.
\nLe Chocolat offers courier delivery to selected geographical areas within Cape Town and surrounding regions, subject to service availability.
\nAll deliveries are arranged by Le Chocolat through independent courier providers.
\nDelivery availability is determined by the address supplied during checkout.
\nWhere delivery is available, the applicable delivery charge will be displayed and included in the total purchase price before payment is completed.
\nOrders cannot be dispatched to addresses outside the available delivery areas unless a separate arrangement has been agreed with Le Chocolat.
\nDelivery timeframes depend on order preparation, courier availability, the delivery destination and operational circumstances.
\nEstimated delivery times will be communicated where available and are indicative unless expressly agreed otherwise.
\nLe Chocolat will make reasonable efforts to fulfil orders within the communicated timeframe and comply with applicable statutory delivery obligations.
\nTo ensure that chocolates are received promptly and in suitable condition, Le Chocolat may contact customers prior to dispatch to confirm that the recipient or an authorised person will be available to accept delivery.
\nCustomers will receive a dispatch notification when their order has been handed over for delivery.
\nWhere courier tracking information is available, it may be included in the dispatch notification.
\nCustomers are responsible for providing accurate and complete delivery information at checkout, including the recipient's name, delivery address and contact details.
\nCustomers should ensure that the recipient or an authorised person is available to accept delivery at the agreed location.
\nWhere delivery cannot be completed because of incorrect address information, an unavailable recipient or circumstances attributable to the customer, Le Chocolat may contact the customer to arrange an alternative delivery.
\nAny additional delivery charges will be communicated and agreed with the customer before a further delivery attempt is arranged, subject to applicable consumer legislation.
\nChocolate is a delicate, temperature-sensitive product requiring appropriate handling and storage.
\nLe Chocolat takes reasonable care to ensure that orders are appropriately packaged and dispatched in suitable condition.
\nWhere courier delivery is arranged by Le Chocolat, responsibility for fulfilling the delivery obligation remains with Le Chocolat in accordance with applicable South African law.
\nFollowing successful collection or delivery, customers are responsible for storing and handling their chocolates in accordance with the Product Care recommendations.
\nShould an order arrive damaged, defective, incorrect or fail to arrive, customers are encouraged to contact Le Chocolat as soon as reasonably possible.
\nConcerns may be submitted to:
\n\nCustomers should provide their order number, a description of the concern and, where possible, supporting photographs.
\nLe Chocolat will investigate the matter and provide an appropriate resolution in accordance with the Perishable Goods Policy and applicable South African consumer legislation.
\nLe Chocolat may amend this Collection & Delivery Policy to reflect changes in operational arrangements, courier services, delivery coverage or applicable legislation.
\nThe current version will be published within the Le Chocolat Legal Centre.
\nChanges will apply prospectively and will not diminish rights already acquired under existing purchases or applicable legislation.
\nFor enquiries relating to collection, delivery or order fulfilment, customers may contact:
\nLe Chocolat (Pty) Ltd
Shop G09, Makers Landing
V&A Waterfront
Cape Town 8001
South Africa
Email: info@lechocolat.co.za
Website: https://lechocolat.co.za
Customers may alternatively use the enquiry form available on the Contact page of the Le Chocolat website.
","termsOfService",{"_15":510,"_42":511,"_496":512},"gid://shopify/ShopPolicy/41222307882","Terms of Service","These Terms & Conditions govern access to the Le Chocolat website and the purchase of products offered by Le Chocolat (Pty) Ltd.
\nBy accessing this website, browsing its content or placing an order, customers acknowledge that these Terms & Conditions have been read, understood and accepted.
\nThese Terms & Conditions apply to all visitors, customers and users of the Le Chocolat website.
\nThese Terms & Conditions should be read together with the Privacy Policy, Collection & Delivery Policy, Perishable Goods Policy, Product Care Guide, Allergen Information, Cookie Policy, Website Disclaimer and all other policies published within the Le Chocolat Legal Centre.
\nRegistered Business Name
Le Chocolat (Pty) Ltd
Company Registration Number
2021/840524/07
Trading Name
Le Chocolat
Trading Address
Shop G09
Makers Landing
V&A Waterfront
Cape Town 8001
South Africa
Access to this website and the placement of any order constitute acceptance of these Terms & Conditions.
\nCustomers who do not accept these Terms & Conditions should discontinue use of the website and refrain from placing orders.
\nLe Chocolat may amend these Terms & Conditions from time to time. The latest published version shall apply to all future use of the website and future purchases unless otherwise required by applicable law.
\nOrders may only be placed by persons legally capable of entering into binding agreements under the laws of the Republic of South Africa.
\nWhere an order is placed by a person under eighteen (18) years of age, the consent of a parent or legal guardian is required.
\nCustomers are responsible for ensuring that all information provided during checkout is accurate, complete and up to date.
\nThe Le Chocolat website is intended solely for lawful use relating to the purchase of Le Chocolat products and the viewing of information published by Le Chocolat.
\nThe following activities are prohibited:
\nAttempting to gain unauthorised access to the website or its supporting systems.
\nIntroducing malicious software, viruses or harmful code.
\nInterfering with the security, functionality or availability of the website.
\nCopying, reproducing, scraping or distributing website content without prior written permission.
\nUsing the website for unlawful, fraudulent or malicious purposes.
\nWhere reasonably necessary, Le Chocolat may suspend or restrict access to the website to protect its systems, customers or intellectual property.
\nEvery Le Chocolat creation is handcrafted in small batches.
\nMinor variations in appearance, colour, decoration, finish, weight and texture are inherent characteristics of artisan manufacture and should not be regarded as defects where they do not affect the product's conformity with applicable quality standards.
\nProduct photographs and descriptions are intended to represent products as accurately as possible. Variations may occur due to handcrafted production, seasonal ingredients, packaging updates and differences between digital displays.
\nWhere reasonably necessary, Le Chocolat may make minor changes to ingredients, decoration or presentation without affecting the overall quality or character of the product, subject to applicable disclosure requirements and consumer rights.
\nProducts are produced in limited quantities and remain subject to availability.
\nLe Chocolat may discontinue, replace or modify products, collections or packaging where reasonably necessary.
\nWhere a product becomes unavailable after an order has been placed but before collection or delivery, Le Chocolat may offer a suitable alternative, subject to the customer's agreement, or issue a full refund.
\nAll prices displayed on the website are in South African Rand (ZAR).
\nPrices include Value Added Tax (VAT) where applicable unless otherwise stated.
\nWhere courier delivery is selected, the applicable delivery charge will be displayed separately at checkout and included in the total purchase price before payment is completed.
\nAlthough every reasonable effort is made to ensure pricing accuracy, genuine pricing errors may occasionally occur.
\nWhere an obvious pricing error has occurred, Le Chocolat may cancel the affected order and refund any amount already paid, where permitted by applicable law.
\nSubmission of an order constitutes an offer to purchase.
\nOrders become binding only after payment has been successfully authorised and accepted.
\nReceipt of an automated order confirmation acknowledges receipt of an order but does not constitute unconditional acceptance.
\nLe Chocolat may decline or cancel an order where reasonably necessary and permitted by applicable law, including where:
\nPayment authorisation cannot be obtained.
\nProducts are unavailable.
\nFraudulent or suspicious activity is reasonably suspected.
\nIncorrect pricing has occurred.
\nInaccurate customer information has been supplied.
\nThe order cannot reasonably be fulfilled, including where delivery is unavailable to the supplied address.
\nWhere an order is cancelled after payment has been received, Le Chocolat shall refund the amount paid using the original payment method where reasonably practicable.
\nPayments are processed securely through Shopify using approved third-party payment providers.
\nAccepted payment methods may include:
\nPayFast
\nCredit Cards
\nDebit Cards
\nApple Pay (where available)
\nGoogle Pay (where available)
\nLe Chocolat does not retain complete payment card information.
\nPayment information is processed directly by authorised payment providers in accordance with applicable payment security standards.
\nTo protect customers and maintain the integrity of every transaction, Le Chocolat may perform reasonable verification procedures before accepting an order.
\nWhere reasonably necessary, Le Chocolat may request additional information, verify customer identity or decline transactions where fraudulent or suspicious activity is reasonably suspected.
\nTo the fullest extent permitted by applicable law, Le Chocolat shall not be liable for indirect, incidental, consequential or economic loss arising from the use of this website.
\nNothing contained within these Terms & Conditions excludes or limits any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or any other applicable legislation.
\nLe Chocolat shall not be responsible for delays or failure to perform obligations where performance is prevented or delayed by circumstances beyond the reasonable control of Le Chocolat, subject to applicable consumer rights and legal obligations.
\nSuch circumstances include, without limitation:
\nNatural disasters
\nSevere weather
\nFire
\nFlooding
\nPower interruptions or load shedding
\nLabour disputes
\nTransport disruptions
\nSupplier shortages
\nGovernment restrictions
\nPublic emergencies
\nAny other event beyond the reasonable control of Le Chocolat
\nAll content published on the Le Chocolat website remains the property of Le Chocolat (Pty) Ltd or its licensors unless otherwise stated.
\nThis includes, without limitation:
\nThe Le Chocolat name
\nLogos and trademarks
\nProduct names
\nCollection names
\nPackaging design
\nPhotography
\nIllustrations
\nWebsite design
\nSource code
\nAnimations
\nGraphic elements
\nTypography
\nWritten content
\nMarketing material
\nNo material may be copied, reproduced, published, distributed, modified or used for commercial purposes without the prior written consent of Le Chocolat.
\nBy placing an order or communicating through the Le Chocolat website, customers consent to receiving transactional communications electronically where permitted by law.
\nCustomers will receive an order confirmation following successful checkout.
\nA further notification will be issued when an order is ready for collection or has been dispatched for courier delivery.
\nInvoices and other transactional communications may also be issued electronically.
\nWhere courier tracking information is available, it may be included in the dispatch notification.
\nLe Chocolat may amend these Terms & Conditions where reasonably necessary to reflect changes in legislation, business operations or website functionality.
\nThe version published within the Le Chocolat Legal Centre shall constitute the current version and shall take effect upon publication unless otherwise stated.
\nAmendments shall not diminish rights already acquired under existing purchases or applicable legislation.
\nThese Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
\nAny dispute arising from the use of the Le Chocolat website or the purchase of products shall be subject to the jurisdiction of the South African courts.
\nQuestions relating to these Terms & Conditions may be submitted to:
\nLe Chocolat (Pty) Ltd
Shop G09, Makers Landing
V&A Waterfront
Cape Town 8001
South Africa
Email: info@lechocolat.co.za
Website: https://lechocolat.co.za
Customers may alternatively use the enquiry form published on the Contact page of the Le Chocolat website.
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